This 90-minute session will discuss details about how processing federal government payments differ from the NACHA Operating Rules. You will learn what the green book is and how this valuable on-line tool will help you with processing DNE's and federal government reclamations. Commercial reclamations have less liability and differ greatly from processing federal government reclamations; the speaker will cover details on each, including the difference between the two types of reclamations.
WHY SHOULD YOU ATTEND?
Processing ACH payments from the federal government can be challenging. This webinar training will outline details on when account holders are deceased and what your responsibilities are to the federal government if they are receiving benefit payments. The NACHA Operating Rules still apply when processing these payments but the Green Book outlines exceptions when handling DNEs (Death Notification Entries) and federal government reclamations. Participants will learn about commercial vs. government reclamations, what the difference is and how to handle processing each one (there IS a difference!). Examples used throughout the session will apply the processes and guidelines discussed to help bring the details to real-life scenarios.
AREA COVERED
- What is the Green Book and where is it located?
- Where in the Green Book do I find details on DNEs and government reclamations
- 31 CFR (Code of Federal Regulation) - Part 210 --- how this applies
- Process on properly handling Death Notification Entries (DNE's)
- Process on returning deceased account-holders federal government benefit payments
- Process on handling commercial reclamations, timeframes and returns
- Major differences for banks liability for commercial vs. federal government reclamations
LEARNING OBJECTIVES
- Detailed processes on handling Death Notification Entries (DNE's)
- Timeframes on returning ACH Entries when account holders are deceased
- Descriptions of return reason codes to use when returning federal government benefit payments for deceased account holders
- Correctly processing federal government reclamations
- Timeframes for responding to government reclamations
- Difference between commercial and government reclamations
WHO WILL BENEFIT?
- Banking operations managers and staff
- Compliance and risk professionals
- Treasury management professionals
- Aspiring and current AAP's (Accredited ACH professionals)
- Banking managers/ Supervisors
- Audit and compliance personnel / Risk managers
Processing ACH payments from the federal government can be challenging. This webinar training will outline details on when account holders are deceased and what your responsibilities are to the federal government if they are receiving benefit payments. The NACHA Operating Rules still apply when processing these payments but the Green Book outlines exceptions when handling DNEs (Death Notification Entries) and federal government reclamations. Participants will learn about commercial vs. government reclamations, what the difference is and how to handle processing each one (there IS a difference!). Examples used throughout the session will apply the processes and guidelines discussed to help bring the details to real-life scenarios.
- What is the Green Book and where is it located?
- Where in the Green Book do I find details on DNEs and government reclamations
- 31 CFR (Code of Federal Regulation) - Part 210 --- how this applies
- Process on properly handling Death Notification Entries (DNE's)
- Process on returning deceased account-holders federal government benefit payments
- Process on handling commercial reclamations, timeframes and returns
- Major differences for banks liability for commercial vs. federal government reclamations
- Detailed processes on handling Death Notification Entries (DNE's)
- Timeframes on returning ACH Entries when account holders are deceased
- Descriptions of return reason codes to use when returning federal government benefit payments for deceased account holders
- Correctly processing federal government reclamations
- Timeframes for responding to government reclamations
- Difference between commercial and government reclamations
- Banking operations managers and staff
- Compliance and risk professionals
- Treasury management professionals
- Aspiring and current AAP's (Accredited ACH professionals)
- Banking managers/ Supervisors
- Audit and compliance personnel / Risk managers
Speaker Profile

Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. Donna is an enthusiastic and energetic Certified Master Trainer with over 14 years’ training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing specifically ACH electronic payments, then scheduling the training events to facilitate/deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences). Donna has over 24 years of experience in the financial services industry which includes 9 years’ experience …
Upcoming Webinars

2025 Handbook Overhaul: Navigating Critical Updates! Federa…


Dealing With Difficult People In Life & Work

Harassment, Bullying, Gossip, Confrontational and Disruptiv…

Copilot and HR: An Introduction for HR Professionals

Beat Workplace Burnout: 10 Proven Techniques to Manage Your…

Workplace Investigations Uncovered: Best Practices and Stra…

Employers Should Prepare for Immigration Raids in 2025! Thi…

Managing Toxic Employees: Strategies For Leaders To Effecti…


Keys to Captivating an Audience: Informing and Inspiring t…

Do's and Don'ts of Documenting Employee Behaviour, Performa…

Understanding Artificial Intelligence (AI) & using Chat GPT

Transform Data into Insights: A Beginners Guide to Excel Pi…

Empowering Conflict Resolution: Letting Go to Gain Control


Outlook - Master your Mailbox - Inbox Hero Inbox Zero

Bootcamp for New Managers and Supervisors: Develop These Es…

Project Management for administrative professionals

Negotiating Skills For Professional Results - Winning Strat…

How to Write Effective Audit Observations: The Principles f…


How to Use ChatGPT to Write Employee Evaluations


Power BI - Getting Started Building Reports and Dashboards

3-Hour Virtual Boot Camp on Easier Excel Automation with VB…


Onboarding is NOT Orientation - How to Improve the New Empl…

How to Conduct Exit Interviews - Implementing and Enhancing…

Onboarding Best Practices for 2025: Proven Strategies to Po…

Form W-9 Compliance: TIN Verification, B Notices, and Avoid…

The Five Cs Of Commercial Credit: The Basic Elements Of Cre…

2025 EEOC & Employers: Investigating Claims of Harassment …

2-Hour Virtual Seminar on How to Conduct an Internal Harass…