Have you ever seen someone who is technically skilled at their chosen profession, yet they can’t seem to move their career forward? Or maybe you know someone whose technical skills are less-than-stellar who seems to get raises and promotions ahead of ‘more qualified’ people? These are common scenarios where emotional intelligence is the unseen driver in people’s careers.
Experts agree that emotional intelligence is the most significant factor in predicting a person's performance. It affects everything we do, and most people are not even aware of what it is, much less how to master it. This course unpacks some myths and realities of emotional intelligence and equips you to start improving yours so you can manage your own emotions and relationships more effectively.
You will learn what emotional intelligence is, each of its components, and how to use it to enhance your career.
1. Emotional intelligence models
a. Mixed model
b. Trait model
c. Ability model
2. Working definition of emotional intelligence
3. Impact of emotions on decision making
4. Components of emotional intelligence
a. Self Awareness
b. Self Management
c. Social Awareness
d. Relationship Management
5. The relationship management cluster
a. Developing Others
b. Inspiring and guiding individuals and groups
c. Initiating or managing change
d. Influence
e. Conflict Management
f. Teamwork & Collaboration
6. Emotion management techniques
7. Self-reflection techniques
8. Tools for improving self-awareness and mindfulness
You will learn what emotional intelligence is, each of its components, and how to use it to enhance your career.
1. Emotional intelligence models
a. Mixed model
b. Trait model
c. Ability model
2. Working definition of emotional intelligence
3. Impact of emotions on decision making
4. Components of emotional intelligence
a. Self Awareness
b. Self Management
c. Social Awareness
d. Relationship Management
5. The relationship management cluster
a. Developing Others
b. Inspiring and guiding individuals and groups
c. Initiating or managing change
d. Influence
e. Conflict Management
f. Teamwork & Collaboration
6. Emotion management techniques
7. Self-reflection techniques
8. Tools for improving self-awareness and mindfulness
John Sanchez
John Sanchez has more than 20 years’ experience and is Managing Director of the consulting and training firm FPA Group. John started his career at a top ten international accounting firm that merged into E&Y, then he transitioned to mergers and acquisitions roles for several Fortune 500 companies including Royal Caribbean Cruises and AutoNation. He has developed and delivered training for some of the largest organizations in the world including the American Institute of Certified Public Accountants and businesses in a variety of industries including financial services, telecommunications, and technology to name just a few.
2025 Handbook Overhaul: Navigating Critical Updates! Federa…
Dealing With Difficult People In Life & Work
Harassment, Bullying, Gossip, Confrontational and Disruptiv…
Copilot and HR: An Introduction for HR Professionals
Beat Workplace Burnout: 10 Proven Techniques to Manage Your…
Workplace Investigations Uncovered: Best Practices and Stra…
Employers Should Prepare for Immigration Raids in 2025! Thi…
Managing Toxic Employees: Strategies For Leaders To Effecti…
Keys to Captivating an Audience: Informing and Inspiring t…
Do's and Don'ts of Documenting Employee Behaviour, Performa…
Understanding Artificial Intelligence (AI) & using Chat GPT
Transform Data into Insights: A Beginners Guide to Excel Pi…
Empowering Conflict Resolution: Letting Go to Gain Control
Outlook - Master your Mailbox - Inbox Hero Inbox Zero
Bootcamp for New Managers and Supervisors: Develop These Es…
Project Management for administrative professionals
Negotiating Skills For Professional Results - Winning Strat…
How to Write Effective Audit Observations: The Principles f…
How to Use ChatGPT to Write Employee Evaluations
Power BI - Getting Started Building Reports and Dashboards
3-Hour Virtual Boot Camp on Easier Excel Automation with VB…
Onboarding is NOT Orientation - How to Improve the New Empl…
How to Conduct Exit Interviews - Implementing and Enhancing…
Onboarding Best Practices for 2025: Proven Strategies to Po…
Form W-9 Compliance: TIN Verification, B Notices, and Avoid…
The Five Cs Of Commercial Credit: The Basic Elements Of Cre…
2025 EEOC & Employers: Investigating Claims of Harassment …
2-Hour Virtual Seminar on How to Conduct an Internal Harass…