In this webinar, you will:
- Explore different types of personalities, styles of thinking, and forms of interaction
- Discover that a few simple strategies on your part make it easier to deal with the more difficult types of people you encounter
- Learn to identify types of conflict resolution and when it is best to use each type
- Recognize when it is necessary to refer the dispute to professionals
WHY SHOULD YOU ATTEND?
Working together today is far more complicated than it had been years ago. Not only are we working with our classmates and neighbors, but we are also working with people of different ages, genders, and cultures who come to us from all over the world. In addition to these differences, we have personality and character differences – some of which can be quite toxic. This course is designed to help you recognize and deal with many different types of people. From mild misunderstandings to serious conflict, you will acquire strategies for finding workable solutions. In addition, the course introduces you to a more formal dispute resolution. This is called ADR (Alternative Dispute Resolution) and consists of three forms: Arbitration, Mediation, and Conciliation.
LEARNING OBJECTIVES
- People working together – or far away
- Multiple reasons for misunderstanding
- Decide on appropriate interventions
- Dealing with difficult people and solutions
- From misunderstanding to misbehavior
- Conflict at the workplace: causes and cures
- Be as benign as possible
- ADR- Arbitration, Conciliation, and Mediation
WHO WILL BENEFIT?
- HR professionals
- Talent development professionals
- Managers
- Leaders
- Executives
- Business owners
- Supervisors
- Managers
- C-level executives
Working together today is far more complicated than it had been years ago. Not only are we working with our classmates and neighbors, but we are also working with people of different ages, genders, and cultures who come to us from all over the world. In addition to these differences, we have personality and character differences – some of which can be quite toxic. This course is designed to help you recognize and deal with many different types of people. From mild misunderstandings to serious conflict, you will acquire strategies for finding workable solutions. In addition, the course introduces you to a more formal dispute resolution. This is called ADR (Alternative Dispute Resolution) and consists of three forms: Arbitration, Mediation, and Conciliation.
- People working together – or far away
- Multiple reasons for misunderstanding
- Decide on appropriate interventions
- Dealing with difficult people and solutions
- From misunderstanding to misbehavior
- Conflict at the workplace: causes and cures
- Be as benign as possible
- ADR- Arbitration, Conciliation, and Mediation
- HR professionals
- Talent development professionals
- Managers
- Leaders
- Executives
- Business owners
- Supervisors
- Managers
- C-level executives
Speaker Profile

ArLyne Diamond, Ph.D. is an internationally recognized Leadership, Management, Professional Development and O-D consultant specializing in people and processes in the workplace. Multifaceted, Dr. Diamond has extensive experience in a wide range of disciplines (business, education, management, marketing, business ownership, psychology – and some economics and law as well.) This enables her to see things from a variety of angles and to cleave to the essence of a problem quickly, offering her clients creative and practical solutions.As the President and Founder of her consulting firm, Diamond Associates, which was established in 1981, Dr. Diamond’s clients range from boards of directors …
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