Difficult people are everywhere
- Their numbers are small but their impact is large
- Habitual behavior that affects most of the people with who they come in contact
- Frustrate and demoralize Loss of productivity and absenteeism
- Companies lose customers or clients
WHY SHOULD YOU ATTEND?
When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive
AREA COVERED
What do you do when you encounter a difficult person
The presentation gives you action steps and processes that work
- Analyze your reaction – what do you have control over
- What makes it difficult for you?
- What is the problem from your perspective?
- Strategies and steps to manage and handle the situation
- Business communication and styles
- Learn how to identify a difficult boss
- Common Mistakes people make with difficult bosses
- Ways to be Manage the difficult boss
LEARNING OBJECTIVES
- Steps to handle the different types of difficult people
- Identify the different types of difficult people
WHO WILL BENEFIT?
- Leaders
- managers
- individual contributors
- high potentials
- baby boomers
- etc.
When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive
What do you do when you encounter a difficult person
The presentation gives you action steps and processes that work
- Analyze your reaction – what do you have control over
- What makes it difficult for you?
- What is the problem from your perspective?
- Strategies and steps to manage and handle the situation
- Business communication and styles
- Learn how to identify a difficult boss
- Common Mistakes people make with difficult bosses
- Ways to be Manage the difficult boss
- Steps to handle the different types of difficult people
- Identify the different types of difficult people
- Leaders
- managers
- individual contributors
- high potentials
- baby boomers
- etc.
Speaker Profile
Valerie successfully coaches leaders in corporations and business owners in mid to small-sized companies. Her coaching focus is on key skills that improve leadership effectiveness: Executive Presence, Leading Change, Strategic Business Thinking, and communication skills.Valerie was featured in Dallas Business Journal: “Two Minutes with Leadership Guru”. Her clients agree that working with her they obtained their results and "more"; as one client said: she positively impacted my career and business decisions. She gained her 20+ years of expertise as a leader at Fortune 100 companies including AT&T and HP. Her depth of business acumen enriches her executive coaching approach; provides a …
Upcoming Webinars
How to Write Contracts for Procurement Professionals
Sunshine Act Reporting - Clarification for Clinical Research
How to Deal with Employees Who Love to Argue and Debate Eve…
Project Management for administrative professionals
ChatGPT and Project Management: Leveraging AI for Project M…
Onboarding Best Practices for 2025: Proven Strategies to Po…
Terminating Toxicity: Strategies For Leaders To Confidently…
Transform Data into Insights: A Beginners Guide to Excel Pi…
Reprogramming your mind for Corporate Excellence: 4 Steps t…
How to Write Effective Audit Observations: The Principles f…
How to Manage the Legal Landmine of the FMLA, ADA and Worke…
Uplifting the Credibility of HR: How to Build the Credibili…
Performance of Root Cause Analysis, CAPA, and Effectiveness…
Bridging Generational Divides in the Workplace
Strategic Interviewing & Selection: Getting the Right Talen…
Onboarding Best Practices for Millennial and All Employees
2-Hour Virtual Seminar on How to Conduct an Internal Harass…
FDA Audit Best Practices - Do's and Don'ts
Emotional Intelligence: Mastering the Emotions of Great Lea…
Unlock Employee Loyalty: Stay Interviews Will Keep Them Eng…
Accounting For Non Accountants : Debit, Credits And Financi…
Successful Strategies for FDA Expedited Pathways for Your D…
Regulation update Q1 2025: New and Proposed Regulations for…
Pay Transparency in Action: Strategies for Building Trust a…
Designing Employee Experiences to Build a Culture of Compli…
Developing and Implementing Quality Culture in the Organiza…
Excel Lookup Functions: VLOOKUP, HLOOKUP, and XLOOKUP Made …
Break Free from Toxicity: Reclaim Your Power and Peace
Tips and Techniques for Conducting an Effective Fraud Risk …
Physician Employment Agreements: Problem Areas that can be …
Measure the Effectiveness of Compliance Programs by Engagin…
FDA Regulation of Artificial Intelligence/ Machine Learning
Navigating 2025 Employment Laws: What Every Employer Needs …
Implementing an Effective Human Error Reduction Program
Cleaning Data without Complex Functions - A Course for Data…
Succession Plan for 2025: It's Not Just for Emergencies - I…
Employers Should Prepare for Immigration Raids in 2025! Thi…
Managing Toxic Employees: Strategies For Leaders To Effecti…
Using High-Performance Coaching for Managers to Address Per…
6-Hour Virtual Seminar on Learning the Highlights of Excel …
Principles & Practices for the Cybersecurity of Legacy Medi…