You work in a complex and ever-evolving workplace. Conflict is a natural result of people having different points of view, values, and beliefs.
When left unaddressed, workplace conflict can lead to increased absenteeism, reduced productivity, resentment, hostility, and disengagement. When well-managed, conflict can enhance relationships, deepen understanding of self and others, and stimulate change and growth. Knowing that there is not a one-size-fits-all approach to resolving conflicts, how do you help manage conflict effectively and support your colleagues who may be feeling frustrated, angry, or powerless? Successful leaders know how to manage conflict and set the tone for effective conflict resolution.
WHY SHOULD YOU ATTEND?
Move from having a workplace where there are conflicts around jurisdiction, power, lack of resources, and unrealistic expectations, to a workplace where there are productive conversations, buy-in, and powerful insights. Discover a framework for assessing the types of conflict common in the workplace and develop strategies for their resolution. Determine the right strategy for the right situation to encourage change, promote decision-making, build engagement, and prevent harm to your important working relationships.
AREA COVERED
Key Messages:
- Interpersonal conflict is inevitable
- When you consider conflict as a sharing of ideas, it can be beneficial to moving forward
- It’s OK to leave some conflicts unresolved
- Positive conflict management helps everyone move forward
- A leader’s negative reaction to conflict has a ripple-out impact on conflict in the workplace
- By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a leader can resolve most strife
Participants will:
- Explore the 10 causes and 6 escalators of conflict
- Understand best practices and practical strategies for resolving conflict
- Optimize your interaction and presence in a conflict
- Improve your understanding of and approach to conflict management by learning when and how to adopt the 5 different conflict resolution styles
- Discover how to respond effectively to conflict in different settings
- Learn how to confidently turn conflict into productive discussions using our 10 Steps
- Recognize how to establish and use conflict as a positive and productive force in the workplace
- Develop personal action plans for conflict situations back at work
WHO WILL BENEFIT?
- Human Resources Professionals
- Health and Safety Reps
- Union Reps
- Supervisors, Managers, Directors (Team Leads)
- Executive Directors Not-For-Profit
- Business Owners, Entrepreneurs
- C-Suite
Move from having a workplace where there are conflicts around jurisdiction, power, lack of resources, and unrealistic expectations, to a workplace where there are productive conversations, buy-in, and powerful insights. Discover a framework for assessing the types of conflict common in the workplace and develop strategies for their resolution. Determine the right strategy for the right situation to encourage change, promote decision-making, build engagement, and prevent harm to your important working relationships.
Key Messages:
- Interpersonal conflict is inevitable
- When you consider conflict as a sharing of ideas, it can be beneficial to moving forward
- It’s OK to leave some conflicts unresolved
- Positive conflict management helps everyone move forward
- A leader’s negative reaction to conflict has a ripple-out impact on conflict in the workplace
- By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a leader can resolve most strife
Participants will:
- Explore the 10 causes and 6 escalators of conflict
- Understand best practices and practical strategies for resolving conflict
- Optimize your interaction and presence in a conflict
- Improve your understanding of and approach to conflict management by learning when and how to adopt the 5 different conflict resolution styles
- Discover how to respond effectively to conflict in different settings
- Learn how to confidently turn conflict into productive discussions using our 10 Steps
- Recognize how to establish and use conflict as a positive and productive force in the workplace
- Develop personal action plans for conflict situations back at work
- Human Resources Professionals
- Health and Safety Reps
- Union Reps
- Supervisors, Managers, Directors (Team Leads)
- Executive Directors Not-For-Profit
- Business Owners, Entrepreneurs
- C-Suite
Speaker Profile

With an impressive track record spanning over 25 years, Beverly has been guiding her audiences toward mastering their reactions to stress, cultivating a culture of resilience, and achieving thriving, engaged lives through her innovative S-O-S Principle™ and Work Smart Live Smart presentations. Beverly works with teams and leaders to shift from stressed out to resilient, enabling them to be more engaged, productive, and healthy.
Upcoming Webinars

Strategies For Job Seekers: Best Practices For A Strategic …

Dealing With Difficult People: At Work & In Life

I-9 Audits: Strengthening Your Immigration Compliance Strat…

Maximizing Productivity with ChatGPT: AI Solutions for HR, …


The Perfect Storm Coming to Healthcare: Value Based Care Me…

Excel - Reporting Simplified - Learn Pivot Tables from Scra…


Turning Workplace Conflict into Positive Connection

Retention Starts Here: Stop Losing Your Critical Talent and…

Project Management for Non-Project Managers - How to commun…

The Business Case for LGBTQIA+ Inclusion in the Workplace: …


AI and Human Resources: The Great Opportunity!

Conquer Toxic People - Learn To Protect Yourself And Get Yo…


AI-Powered Change Leadership Operationalizing AI: Practical…

Cyber Security Incident Response Team Training Program

Excel Power Skills: Master Functions, Formulas, and Macros …

Transforming Anger And Conflict Into Collaborative Problem …



The Courage to Speak: Overcoming Fear and Owning the Room

6-Hour Virtual Seminar on Learning the Highlights of Excel …

Finance & Accounting 101 Simplified


6-Hour Virtual Boot Camp on Microsoft Power BI

Developing an Agile Workforce with Emotional Intelligence (…

Compliance Under Fire: Navigating I9 Immigration Raids & …

FDA Regulation of Artificial Intelligence/ Machine Learning

Empowering Conflict Resolution: Letting Go to Gain Control

Human Error Reduction Techniques for Floor Supervisors

How to Give Corrective Feedback: The C.A.R.E. Model - Elimi…


Secrets Of Psychology - Why People Do The Things They Do

How To Conduct An Internal Harassment And Bullying Investig…

Leadership: Strategic Planning and Decision Making

Marketing to Medicare or Medicaid Beneficiaries - What You …

Polish your Presence on Linkedin - The Powerful Profile

Utilizing A Proven Process When Conducting Sensitive, Inter…

Bootcamp for New Managers and Supervisors: Develop These Es…

Leveraging Artificial Intelligence in HR